Shipping & FAQs

How to Care for Your Jewelry

• Our mala jewelry is made of natural materials that may be fragile, so please handle with care. 

• Avoid getting your jewelry wet.  Please remove your jewelry before bathing or swimming.

• Most of our malas are knotted on silk cord, which can break if excessive force is used; however, as the necklace is knotted between each bead, if the beading cord does break you will not lose all the beads.  Our malas are intended for adult use and have small parts (beads, charms, etc.); please keep away from small children.

• Wipe jewelry with a dry, soft cloth after wearing if desired.  Avoid contact with sprays and lotions.

• Malas with lava stones can be used with essential oils if desired (not included).  Apply a small drop of oil to the lava stone bead and allow the stone to absorb the oil.  Use with caution as the oils can stain clothing.


Returns & Exchanges

Heartstring Designs does not accept refunds or exchanges.  If your jewelry arrives damaged, please contact us so we can discuss an exchange.  Please contact us if there are any other problems with your order.



Orders will be shipped only after the payment clears.  We accept credit card payments through Shopify Pay, as well as PayPal.



Orders are shipped via Canada Post within 1-3 business days of receiving your order.  There are several shipping options available and rates are calculated during checkout.

If you are local to the Spruce Grove, AB area and would like to pick up your order, please select this option during checkout.  We will email you with pickup instructions after receiving your order.


Customs & Duties

Buyers outside of Canada are responsible for any customs fee, duties, or import taxes that apply.  We are not responsible for any delays due to customs.